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Shipping + Returns

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CHRISTMAS CUT-OFFS

Please allow extra time for processing orders at this busy time. 

Interstate Delivery | Order by Monday 6th December for delivery before Christmas.

Regional NSW | Order by Monday 6th December for delivery before Christmas.

Metro Sydney | Order by Thursday 16th December for delivery before Christmas.  We may reach capacity for orders in the Christmas week before this time and need to cut off early so please order early to avoid disappointment. *We are already at capacity for deliveries 22-24 December*

Local Delivery | Place your order by Thursday 16th December for delivery before Christmas. We may reach capacity for orders in the Christmas week before this time and need to cut off early so please order early to avoid disappointment. *We are already at capacity for deliveries 22-24 December*

In Store Collection | Order by Sunday 20th December for in store collection in the Christmas week. We may reach capacity for orders before this time and need to cut off early so please order early to avoid disappointment. Allow 1-3 days for us to process your order at this busy time. Alternatively, you can pop in store to browse and shop on the spot. 

 

 

 

 

STANDARD SHIPPING (FOR NON-PERISHABLE ITEMS)

Orders placed before 3pm will be dispatched from our store the following business day, and in most cases will arrive to you 1-3 business days after dispatch, depending on your location. 

COLD DELIVERY (Metro Areas Only) - FOR PERISHABLE ITEMS

We've put a lot of care into our shipping process to get top shelf cheese delivered to your door in tip top condition.

We use sustainably produced, 100% natural wool liners that keep your cheese cool for up to 72 hours during transit. Orders containing chilled items will automatically be upgraded to Express Chilled Delivery in the checkout process. Depending on your location, your cheese should arrive within 1-3 business days.

We can deliver perishable items to most metropolitan and suburban areas in NSW. All orders will be marked Authority to Leave and left in a safe place if no one is home. Shipping rates will be calculated at the checkout based on your location. We dispatch orders from Monday-Thursday only.

We only dispatch cheese orders on Monday-Thursday to allow sufficient time for delivery. Cheese orders won't generally leave our store on a Friday unless you are in a same-day delivery zone. 

At this time we are unable to delivery perishable items interstate due to extended delivery times. We are also unable to deliver to remote or rural parts of NSW where delivery times would exceed the capacity of the wool insulation to maintain a safe temperature. 

STANDARD DELIVERY ESTIMATES

Due to COVID19, delays are to be expected for standard delivery via Australia Post. 

Sydney City & Metro Suburbs : 1-2 Business Days from Dispatch Notification

Regional NSW : 1-3 Business Days from Dispatch Notification

Interstate Metro: 1-3 Business Days from Dispatch Notification

Interstate Regional:  2-5 Business Days from Dispatch Notification

Western Australia / Northern Territory / Rural  zones: 5-9 Business Days from Dispatch Notification. Due to extensive delivery time frames, we are unable to send perishable items to WA/NT or remote areas in any other state. 

ORDER PROCESSING

We aim to process each order within one business day of your order placement. Once your order has been processed, we typically dispatch the following business day. If processing is delayed due to high volume of orders or stock unavailability, we will advise you ASAP.

Large orders of more than 10 gift hampers may take longer to process. If you require urgent delivery please contact us to find out what the current processing times are. You will receive a notification via email when your order has been dispatched, which will include tracking information for your delivery.

EXTRA NOTES ON DELIVERY:

If you are expecting a delivery that has not yet arrived, please firstly refer to your tracking email for a guide. Please note we use a network of third party couriers and once we have dispatched your order, we cannot make any changes to the delivery information. It is your responsibility to nominate an address that is accessible to courier delivery. If an item is undeliverable due to locked fences, locked apartment buildings, closed business etc, an additional postage fee will be charged for redelivery. This may exceed your original subsidised postage rate. In order to offer a fixed rate for postage, we give our couriers "Authority to Leave", which means the courier will leave your order in a safe place if no one is available to receive it. You acknowledge this "Authority to leave" when placing your order. In some cases, where the courier does not deem safe to leave, a card may be left for redelivery. Once an order has been delivered, you will receive email or SMS notification. We do not accept responsibility for the security of your parcel once it has been delivered, and strongly recommend you nominate an address where somebody can accept the delivery. 


RETURNS & EXCHANGE POLICY

Due to Health & Safety regulations, we are unable to offer returns or exchange on food items.  If your order has been damaged in transit, please notify us within 24 hours of receipt. 

Returns for refund or exchange on lifestyle products (non food items) can be arranged within 14 days of receipt. Return shipping will be at your expense unless the item is damaged or incorrect. Refunds/exchanges cannot be processed until the item has arrived back to us in new condition. We cannot refund or exchange any item that has been used, removed from original packaging or is not fit for resale.

Your satisfaction is our highest priority, so if you have any concerns about your order please contact us and we will do our very best to help. 

ORDER CANCELLATIONS OR AMENDMENTS

Orders can be cancelled with a full refund if they have not yet been processed. If you wish to cancel or amend your order in before this time, please call us on 02 4655 4336. Once your order has been processed, we regret we are unable to cancel or amend any details such as inventory or shipping information.